Refund policy

 

1. The contract & acceptance of these Terms and Conditions, between BullyBillows and each customer, will only be formed when the buyer pays for the goods and funds have cleared. This contract is regulated under the ‘Sale of Goods Act 1979’.

1.1. The customer has the right to cancel/return his order no later than fourteen (14) days after the receipt of the product.

2. Return policy. We hope you will be highly satisfied with any product purchased from BullyBillows, but as we all know sometimes even the best product lines slip up. In the unlikely situation that you receive a faulty product, we will ask you to provide photographic evidence, or in some cases return the product to our offices for examination. 

3. If the faulty product has been issued with a defect that was caused by BullyBillows during manufacturing or during its shipment then it will be replaced with no cost incurred to the buyer.

4. In the situation that the size of any standard product is incorrect, because of incorrect information supplied by the buyer, BullyBillows is willing to replace the product for the correct size; however, the cost of the return of the item and re-delivery of the new item should be covered by the buyer.

5. Any items returned to us must be in their original condition – if they’re not, we may be unable to accept them. We do not accept liability for general wear and tear of our products, if faults have occurred due to manufacturing issues, please contact us with photographic evidence. We may make a deduction from the refund for loss in value of any goods supplied. We would recommend to use a recorded delivery service and keep the proof of postage. Your parcel is your responsibility until it reaches us. We cannot accept liability for goods that get lost or damaged in transit back to us.

6. Bespoke or embellished item, in case the measurements provided by the buyer were incorrect, unfortunately we cannot refund or replace produced items as they cannot be resold, so please pay close attention when measuring your dog and use our website sizing guide, which you’ll find on each appropriate product. In case you have any doubts please send your questions to eu-help@bullybillows.com.

7. The company BullyBillows reserves the right to change the return policy, or the terms and conditions without notification.

8. For refunds on orders, we are only to refund the cost of the actual product (minus any discount codes used on an order). We do not refund postage costs as the postage service has been used to send the products out.

Return instructions:

If you need to return an item, please send it to our EU Returns Department at the following address:

BullyBillows s.r.o.
Roudenska 812
370 07 Roudne
Czech Republic

Please ensure to:
  1. Carefully pack the item(s) in their original packaging, if possible.
  2. Include a copy of your order confirmation or packing slip in the package.
  3. Ship the package to the address provided above.
  4. Once we receive the returned item(s), our team will promptly process your refund or store credit.
  5. Please keep in mind you have 14 days from the delivery date to return for a refund, and 30 days to return for store credit.
IMPORTANT - Please note we are unable to provide a refund or store credit for any of the following:

1. Items showing clear usage - we're happy for your dog to try our products on but if they show clear signs of use, we cannot accept these items for hygiene purposes.
2. Customised items - cannot be returned as these are not fit for resale.
3. Items returned outside our 30-day return policy. 
4. Items that are not received by us and cannot be tracked with relevant tracking details.